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Delivery & Returns Policy


Deliveries will generally be made between 7am and 7pm Monday to Friday (excluding bank holidays). Deliveries will be made within 1 to 7 working days dependent upon weight and location, from receipt of your paid order and subject to availability.

Your order may be dispatched from multiple locations and therefore arrive as separate deliveries.
Delivery will be made to the address specified on your order.

We will make contact with you to advise your order has been shipped by email; we will endeavour to deliver the next working day. However we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned of delays.

For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.

If we don’t have the whole of your order in stock, we may have to deliver by partial shipment. In these instances we will attempt to contact you via the details you have given on your order and we will advise of the possible options open to you. In most cases we will always attempt partial shipments at no additional cost to you. 


Returns & Cancellation

Hopefully you won’t need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.

If you have any questions please call our customer service team on +44(0)1246 387512

Under our 30 Day Money Back Guarantee you can return unwanted goods for a product refund. Returned items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should also include a copy of your invoice and a completed returns form.

Should you need to cancel an item already paid for, but not yet delivered, then in the first instance please contact our Sales Team on the above number and we will do all we can to assist you.


Faulty Goods

If you purchased the item less than 30 days ago you can return it under our 30 Day Money Back Guarantee. Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. If the item has already been installed, call us on +44(0)1246 387512 for further advice.

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. Depending on the circumstances, we may offer a repair or where this is not possible we may replace the item with the same or an equivalent model.

Download Returns Form